Progress is saved locally on your device only — there's no account or cloud backup, so we can't restore it from our end. This usually happens if the app was deleted and reinstalled, or if your device storage was reset. Reinstalling the app should start a fresh save.
Hold anywhere on the flight area (above the bottom bar) to thrust up, release to dive. If it feels laggy, try closing other apps running in the background — the game performs best with the device screen at full brightness and low-power mode turned off.
All purchases in MOONSHOT are handled through Apple's App Store. To request a refund, visit reportaproblem.apple.com — we don't have the ability to process refunds directly.
Not currently. All in-game currency in MOONSHOT is earned through gameplay and has no real-world monetary value.
Please email us at the address above with a short description of what happened and, if possible, what you were doing right before it occurred (which zone, what you tapped, etc.). Screenshots help a lot.
Since everything is stored locally on your device and nowhere else, simply deleting the app removes all associated data completely.
See our Privacy Policy for details on what information MOONSHOT stores and how it's used.